1. Return Period: Customers can return products within 30 days of receiving the order. Returns made after 30 days of the delivery date will not be accepted.
2. Condition of Returned Items: Products must be returned in their original condition, unused, with all original tags, labels, and original packaging intact. Any products returned in damaged condition or with missing parts will not be eligible for a refund.
3. Non-Returnable Items: The following items cannot be returned:
- Personal care items (e.g., cosmetics, undergarments)
- Perishable goods (e.g., food, flowers)
- Digital products (e.g., downloadable software, e-books)
- Sale items or clearance merchandise
4. Return Shipping: Customers are responsible for return shipping costs unless the product arrived damaged or the wrong item was shipped. In such cases, we will cover the return shipping costs.
5. Refunds: Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
6. Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service.
7. Return Process: To initiate a return, please contact our customer service team with your order number, details of the product, and the reason for the return. We will provide you with instructions on how to proceed.
8. Cancellation Policy: Orders can be canceled within 24 hours of placing the order. If you wish to cancel an order after it has been shipped, you will need to wait until you receive the product and then initiate a return.
9. Questions or Concerns: If you have any questions regarding our return policy, please contact our customer service team. We are here to help!
